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Workshop
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Description
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Assertiveness
ENT1561
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Assertiveness is a positive, self-assuring, affirming and learnable process. It increases our self-confidence and personal effectiveness, and it helps us deal with difficult people in difficult situations. This course examines the ways we can develop assertively. Testimonials "Michael always makes learning fun"
Debbie Gilbert "Michael was animated and very thorough. Provided great examples/stories to bring home a point."
Tina MacKinnon, The Breezes "Excellent! I really enjoyed the content and am looking forward to taking more with Michael."
Gail Adriaans, City of Greater Sudbury "Excellent Delivery – Easy to stay engaged"
Scott Carlisle, Xstrata Nickel |
Budgeting – or refusing to Budge!
ENT1614
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This course will be for anyone who needs an introduction to striking a budget and leading a budget discussion with colleagues at the departmental or organizational level. |
Communicating Effectively
ENT1524
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This two-day workshop will be for anyone in an organization looking to improve their communication skills. Testimonials "Dynamic – Great presenter"
Jim Labelle, Union Gas "Very interesting. Held my attention throughout the two days."
Steve Kant, Vale Inco "Wise, brought life skills, very funny."
Suzanne Hein, Laurentian Hospital "Fun, interesting, relaxed and allowed flexibility."
Alice Haasdyk, HRSRH "Excellent, easy to listen to."
Linda Cividino, Diabetes Education & Care Program |
Conflict Management
ENT1549
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This workshop is for anyone looking to manage conflict. It will explore the origins of conflict, describe typical behaviors experienced in conflict situations, develop simple but effective strategies for dealing with conflict and re-examine conflict to find value and learning from each experience. Testimonials "The instructor was very knowledgeable and used many examples which help to understand some issues and techniques"
Estelle Gravelle, Regional Cancer Program "Always a pleasure to listen to and learn from!"
Ronda Gilchrist-Geeza, Xstrata Nickel "Course was well worth the time!"
Peter Rutherford, Xstrata Nickel |
Creating Your Management Style
OMD1014
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This workshop introduces problem-solving techniques and teaches effective methods for improving job performance. |
Customers For Life
ENT1537
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Customers expect exceptional customer service! In order to keep your customers and get new ones, it is critical that each encounter be positive. Every member of your staff must keep the customer's needs as their top priority. Your front-line staff is where "the rubber meets the pavement", empower them to make a difference! This workshop will be a practical, hands-on session, with the participants taking part in discussions and small work groups. Testimonials "I find the course helps me with my social and personal life."
Patricia Kindt, Regional Cancer Program "Excellent Course!"
Lorraine Kelly, Regional Cancer Program |
Dealing with Difficult People
ENT1519
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This course will be for anyone who has to deal with difficult people. It applies methods to help define and describe problem people and situations, and to select an appropriate strategy for dealing with them. These strategies include techniques for recognizing and dealing with the destructive behaviours in others, methods for managing ourselves in stressful situations, strategies for protecting ourselves and others, and the application of specific verbal and body language messages to help quell difficult situations. Testimonials "Very interactive, many good examples."
Angela MacAlpine, St. Joseph’s Villa "Keep on with the good work."
Peter Robichaud, Xstrata Nickel |
Decision Making in Our Organization
ENT1527
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This one-day workshop will be for anyone who is looking to improve their decision-making skills in their organizations. It will explore the appropriateness of decision-making styles, examine the consequences of each style, evaluate the consequences of the decision itself, and, from a leadership perspective, itemize the acceptability criteria for decisions made in team environments. Testimonials "Presented very well."
Dan Castonguay, Xstrata Nickel "Always a pleasure!"
Martin Bouchard, Xstrata Nickel "Well Done!!"
Dallas Mann, Xstrata Nickel |
Due Diligence
ENT1615
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This course is for anyone needing to familiarize themselves with due diligence. The course focuses on
- defining due diligence
- methods for building management commitment
- strategies for demonstrating and applying due diligence
- understanding the roles and responsibilities of workers, supervisors and contractors, particularly under the Ontario Health and Safety Act
- working with the Ministry of Labour, WSIB, joint health and safety committees and other support organizations
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Effective Listening
Information
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This course will provide participants with the necessary listening skills needed to ensure that complete understanding happens in any communication. |
Effective Presentations
ENT1628
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Engaging Leadership
ENT1539
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Are you looking to lead people in a manner that balances tough-minded performance standards with sound human values? Then this two-day workshop is for you. It provides the practical tools needed to lead people and to meet organizational goals. |
Facilitation Techniques
ENT1541
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This workshop will be for anyone who has to help a group of people through a process that involves collecting ideas, organizing them in a logical manner, and arriving at a conclusion. It will help facilitators use practical techniques such as focus groups, affinity techniques and force field analyses. Testimonials "This has taken the fear out of being in front of a group."
Kirsikka Corradi, Canadian Diabetes Association "Content will be useful not only in my professional life but as well in my personal life."
Jennifer Blouin, Canadian Diabetes Association |
Hiring Outstanding Teams
ENT1630
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Interviewing – “Hire a Winner”
ENT1543
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This one-day workshop will be for anyone who has to hire staff for their organizations. It will take the guess work out of the hiring process by looking at how an interview is set up, exploring the legal requirements for hiring interviews, ensuring that complete candidate understanding, practicing the essential questions interviews need to ask candidates, and methods for completing the process. Testimonial "Very knowledgeable instructor, very comfortable setting."
Nancy Lalande, Home Depot |
Manage Employees
ENT1551
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This two-day course will cover the essentials in representing the company, coaching and mentoring, conflict management, discipline, performance reviews, training and working together. Testimonials "I enjoyed the off class time. Allowed the students to get to know each other a bit and allowed us to share more in the class."
Shena Calixte, Northern Initiative for Social Activity (NISA) "Informative / Energetic"
Ron Martel, Xstrata Nickel |
Managerial Ethics
ENT1578
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This workshop is designed for Managers and Supervisors concerned with the ethical duties and consequences of the decisions they make in the workplace. Since an important managerial role involves making ethical decision making, it is important to consider the compliance responsibilities they have to their employer, to their employees, to the environment, to health and safety, and to the overall health of the organization. They also need to protect themselves and others from folly. |
Managing Organizational Goals
ENT1629
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Meetings for Results
ENT1529
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This workshop is for anyone who needs to lead meetings. Meetings are effective when problems are solved, decisions made, information exchanged, events planned ... the list is endless. |
Minute Taking
ENT1544
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"Who is going to take minutes?" is a common question at the beginning of meetings (these days). Gone is the time when there was a professional secretary who knew how to document the important events and information that was discussed in our meetings. Testimonial "Thanks. Very helpful, I will use it all."
Judy Trimmer, Manitoulin Health Centre |
Negotiating Skills
ENT1528
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In this course we will learn to prepare for negotiations, move through NO to get to YES, know when to be assertive and when to be collaborative, deal with the different personality types at our negotiation table, develop strategies to handle negotiation break-downs, evaluate our negotiation process and become comfortable with our skills as a negotiator. |
Organizational Change Management
ENT1534
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This workshop is for those managers and supervisors looking to deal with or drive change in their organizations. Specifically it will cover those methods and tools required to deal with change. The required methods include a thorough understanding of the change management process, from preparing for change to implementing strategies to reinforcing and streamlining the new reality. |
Performance Reviews
ENT1520
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A recent study conducted locally discovered that many people consider performance reviews, usually called performance appraisals, to be little more than paper-driven, judgment exercises. Testimonial "Had some good information (experience), good stories relating to content of information / material."
Albert Bearsl, UCCM Police |
Power Presentations
ENT1522
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Every business professional is periodically called upon to make a presentation. Sometimes it is to a peer group, sometimes to a client, and other times to the executive of their organization. Presenting ideas clearly, concisely and confidently is the key to success. Whether you are speaking to a small, comfortable group or a large gathering, nerves can get in the way of presenting your ideas with impact! Learning to plan, develop, and execute your presentation can make success come easy! Testimonials "Good informative course. I will be able to use the material for my own presentations and training."
Scott McKenzie, Xstrata Nickel "It was a great course and very helpful."
Paul Cook, Xstrata Nickel |
Practice Effective Communications
ENT1557
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This three-day course will cover the essential topics of Consulting with workplace groups, Knowledge of organizational systems, Verbal and listening skills, Effective written communications according to government legislation and company standards and conducting crew and safety meetings. Testimonials "Very enjoyable course!"
Mark Bouchard, Xstrata Nickel "Excellent course, I believe I achieved my goal in being a better communicator and better educated."
Kade McAllister, Xstrata Nickel |
Problem Solving Skills for the Workplace
ENT1577
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Solving problems is an integral part of the working world. This course will cover the problem-solving process from the recognition of a problem, to determining a structured process for solving it, to considering the human resource requirements, to collecting and evaluating data, and finally to arriving and implementing a solution. |
Process Mapping
ENT1613
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This course will appeal to anyone who needs to better understand their workplace processes and the nature of peoples’ involved in those processes. |
Professional Telephone Skills
ENT1540
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In today's competitive world, it is important that you make a positive impression at every opportunity and this is especially true for clients you contact by phone. |
Project Management
ENT1536
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Participants will be involved in project planning exercises designed to stimulate discussion of the topics covered and practice techniques for later use in their personal and work environments. This course is a recommended prerequisite for computer-based Project Management courses. Testimonials "Very interesting – Thank you!"
Sarah Babe, Cambrian College "Very Good."
Scott Fleming, Xstrata Nickel "Excellent!"
Ray Trottier, CCM Groups "This course is very useful for me at my current job position at Xstrata."
Bill Zyma, Xstrata Nickel "Very enthusiastic it makes it fun."
Punit Aggarwal, Xstrata Nickel |
Proposal Writing
ENT1593
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This workshop will be for anyone who has to persuasively sell an operational or project plan, articulate the merits of an innovation, market a new product or service, or form financial agreements with potential partners and stakeholders. |
Stress Management
ENT1532
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This workshop looks at practical ways to make our work and social life more enjoyable by distinguishing good from bad stress, developing effective self-talk practices, and employing six essential techniques for reducing stress. Testimonials "An awsome experience!"
Jeanine Bolger, Bayshore Home Health "This workshop has reinforced some existing skills I have, and introduced me to some new skills and reading material. Also, it was an eye opener to see how much stress is in my life right now."
Craig Nootchtai, Atikameksheng Anishnawbek |
Supervision
ENT1592
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This two-day workshop will be for anyone who needs to supervise the work of employees. It will look at the supervisor's role as a mentor, coach, counselor, and disciplinarian. These roles will be explored in the context of leading, planning, organizing and controlling functions and with a view to assigning work and setting realistic performance goals in healthy work environments. Testimonials "Content kept me interested throughout the course."
Steve Kant, Vale Inco "Excellent, very enjoyable."
Chris Johnson, CGS |
Team Dynamics
ENT1538
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This workshop is for anyone looking to understand their own and others' personality preferences. Using the Myers-Briggs Type Indicator, we the participant will know how personality preferences operate in the work environment, how they build and fit into effective work teams, how they deal with change and stress, and how they manage time and other performance issues. Testimonial "Interesting look at my personality"
Cindy Koski, HRSRH |
Technical Report Writing
ENT1574
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This course is for those supervisors and other managerial people looking to write clear and accurate reports. Since they are part of a management team, they will know how to share information in written form for the purposes of facilitating sound organizational decision making practices. Testimonials "Very good course, I enjoyed it very much."
James Kutchow, Norcat "Good session."
Gregg Forsberg, MNR "Very interesting and useful. The day flew by."
Rob Hurley, MNR |
Time Management
ENT1533
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This one-day workshop explores practical approaches to time management. It uses the practical mental models and tools needed to help individuals balance personal and organizational goals. Testimonials "Very calm presenter and tied information into personal experiences (of self and participants)"
Ed Matthews, MNR "Loved the course…I want to take more."
Vic Theriault, Vale Inco |
Train the Trainer
ENT1545
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Adults in a classroom can be a pleasure to teach. They have chosen to be there, have an interest in the topic, and in most instances will give you their full attention. Coupled with this is the fact that adults want the opportunity to participate, share their experiences, and often come to the classroom with some knowledge of the topic. So the key is to get them involved! Testimonials "Great course – Thank you!"
Jason Wilson, Ontario Lottery and Gaming "Very Good."
Jason Manninen, Sandvik |
Violence in the Workplace
ENT1621
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Workplace Bullying
ENT1572
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Psychological abuse and bullying in the workplace are on the rise in Canadian workplaces. Employees may not even be aware that they are being bullied. This can have a profoundly negative effect on both the individual and the employer through increased absenteeism, decreased productivity, and low morale. Employees and employers can take steps to eliminate this issue and to ensure a safe and productive workplace for everyone. |